Contact information

Contact Information Policy

Welcome to TRUXI STORE.com. We are here to help you with any questions, concerns, or inquiries regarding your orders, shipping, returns, or our products.

Our Official Contact Channels

To ensure your requests are handled quickly and efficiently, please reach out to us through our designated email addresses:

  • General Inquiries & Support: For questions about your order, shipping status, product details, or general assistance, please contact us at support@truxistore.com.

  • Alternative Inquiries: For specific communications or alternative correspondence, you can also reach us at info@truxistore.com.

What to Include in Your Message

To help our customer service team assist you as fast as possible, please include the following details in your email when applicable:

  • Your Full Name and contact information

  • Your Order Number (if your inquiry relates to an existing purchase)

  • A Clear Description of your question, issue, or request

  • Photos or Supporting Details (if you are reporting a damaged, defective, or incorrect item)

Response Time

  • Our customer support team strives to review and respond to all inquiries in a timely manner.

  • For specific matters such as returns, refunds, order cancellations, or expedited shipping requests, please refer to our corresponding store policies for timeframe guidelines.